Please review our list of FAQ's

What is pure water window cleaning?

Pure water window cleaning uses highly filtered water that removes all minerals and impurities. When used with our specialized equipment, it leaves your windows spotless without the need for detergents or chemicals, and prevents streaks as the water dries.

Why should I choose pure water over traditional window cleaning?

Pure water cleaning is safer for your windows, the environment, and your family/pets as it uses no chemicals. It provides a streak-free finish, cleans more thoroughly, and is particularly effective for hard-to-reach windows as we can clean from the ground using telescopic poles.

Do you clean windows that are difficult to access?

Yes, our telescopic pole system allows us to clean windows up to 50 feet high from the ground safely, eliminating the need for ladders or scaffolding for most properties.

How often should I have my windows professionally cleaned?

We recommend regular cleans every 4 to 8 weeks to maintain a consistently clean appearance and protect your windows from buildup and damage.

Are your cleaning methods environmentally friendly?

Absolutely. Our pure water system uses no chemicals or detergents, just filtered water. The water we collect is also recycled where possible, making it one of the most eco-friendly cleaning methods available.

Can you remove hard water stains or mineral deposits?

Our pure water system is excellent at removing typical buildup. For severe mineral deposits or hard water stains, we may recommend additional treatments which we can discuss during your service estimate.

Is pure water window cleaning safe for my windows?

Yes, pure water cleaning is completely safe for all types of glass and frames. It is a non-abrasive method that actually extends the life of your windows by avoiding the use of harsh chemicals.

Do I need to be home for the cleaning?

No, you don’t need to be home. As long as we have access to the windows and any gates are unlocked, we can complete the service and send a notification once it’s done.

Does pure water cleaning work in the rain?

Yes, pure water cleaning is effective even in light rain. Since no chemicals or detergents are used, the rain doesn’t affect the results.

What about bad weather? Will you still clean my windows?

We avoid cleaning during heavy rain or high winds as it affects results and safety. Light drizzle usually isn’t a problem with our pure water system. We’ll reschedule if weather conditions aren’t suitable.

Do you offer any guarantees for your work?

Yes, we guarantee streak-free results. If you’re not completely satisfied with any aspect of our service, we’ll return to address it at no additional cost.

How do I prepare for my window cleaning appointment?

For exterior cleaning, simply ensure clear access around your property. For interior cleaning, we ask that you remove fragile items from window sills and clear the immediate area around windows to give our technicians room to work.

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