Book Now

Privacy Policy

Effective Date: 05 April 2025

At H2oPro, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our window and gutter cleaning services across the United Kingdom.


1. Who We Are

H2oPro
Email: privacy@h2opro.uk
Phone: 07459 790601

We are a UK-based provider of professional window and gutter cleaning services for residential and commercial customers.


2. What Information We Collect

We may collect and process the following personal data:

  • Full name

  • Address

  • Phone number

  • Email address

  • Property details (for quotes and service planning)

  • Payment information (for invoicing, not stored permanently)

  • Any messages or communications you send us

 

3. How We Collect Your Data

We collect information when you:

  • Contact us via phone, email, contact forms, or social media

  • Request a quote or book a service

  • Make a payment

  • Communicate with us before, during, or after service


4. How We Use Your Data

We use your personal data to:

  • Deliver and manage window and gutter cleaning services

  • Respond to enquiries and provide quotes

  • Schedule and confirm appointments

  • Send invoices, receipts, or follow-ups

  • Comply with tax and regulatory obligations

  • Improve our services and customer experience


5. Legal Basis for Processing

We rely on the following legal bases to process your data:

  • Contractual obligation – to provide the services you’ve requested

  • Legal obligation – for tax, insurance, or regulatory requirements

  • Legitimate interest – to run and improve our business

  • Consent – for marketing communications (only if you’ve opted in)


6. Sharing Your Data

We do not sell your data. We may share your information with:

  • Trusted service providers (e.g. for payment processing or IT support)

  • Accountants (for invoicing and tax compliance)

  • Legal authorities (if required by law)

All third parties are required to process your data securely and lawfully.


7. How We Store and Protect Your Data

We take appropriate security measures to protect your data. This includes encrypted storage, restricted access, and regular data reviews. We retain your data only as long as necessary for service delivery, legal obligations, or customer service purposes.


8. Your Data Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict data processing

  • Withdraw consent at any time

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at privacy@h2opro.uk.


9. Cookies (If Website Uses Them)

Our website may use cookies to improve functionality and understand how visitors use our site. You can manage or disable cookies through your browser settings.


10. Updates to This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated effective date. Please check back regularly for updates.


11. Payments

We use GoCardless to process your Direct Debit payments. More information on how GoCardless processes your personal data and your data protection rights, including your right to object, is available at gocardless.com/legal/privacy/

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

H2oPro
Email: privacy@h2opro.uk
Phone: 07459 790601

Scroll to Top