Frequently Asked Questions

It uses highly filtered water with all minerals and impurities removed. Used with our equipment, it leaves windows spotless with no detergents or chemicals, dries without streaking, and is safer for your windows, family, pets, and the environment.

Yes to both. It's a non-abrasive method safe for all glass and frame types, and actually helps extend the life of your windows by avoiding harsh chemicals. No detergents are used, and we recycle water where possible.

Yes — our telescopic pole system cleans windows up to 50 feet high from the ground, removing the need for ladders or scaffolding on most properties.

First cleans cost a bit more than a regular maintenance clean, since there's usually more built-up dirt to deal with, and it can take a couple of visits before your windows are at their best. It's also common to see some residue weeping from rubber seals or vents for a day or two afterwards — that's just built-up dirt working its way out, not something we've caused.

We recommend a regular clean every 4 to 8 weeks to keep a consistently clean appearance and protect your windows from buildup.

No. As long as we have access to the windows and any gates are unlocked, we can complete the service and let you know once it's done.

Light rain isn't a problem for pure water cleaning and doesn't affect the results. In heavy rain or high winds, we'll reschedule for safety and quality, and let you know as soon as possible.

We recommend setting up a Direct Debit through GoCardless — it's the easiest way to keep your regular round running smoothly, payments are taken automatically 2 to 3 days after each clean, and signing up gets you 10% off your next window clean. We also accept BACS transfer or card, but without an active Direct Debit your service may occasionally be paused or rescheduled. Set up your payment here.

We guarantee streak-free results. If you're not completely satisfied with any part of our service, we'll come back and address it at no extra cost.