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Privacy Policy - H2oPro Sussex Window Cleaning
H2oPro Sussex Window Cleaning

Privacy Policy

How we collect, use, and protect your personal data when you use our window and gutter cleaning services.

Effective from 5 April 2026
The short version: we only collect what we need to quote, book, and invoice your cleaning service. We don't sell your data, we share it only with the few trusted providers who help us run the business (like our payment processor), and you can ask us to access, correct, or delete it at any time.

Who we are

H2oPro is a UK-based provider of professional window and gutter cleaning services for homes and businesses.

Email: privacy@h2opro.uk  ·  Phone: 07459 790601

What we collect

We may collect:

  • Full name
  • Address
  • Phone number
  • Email address
  • Property details, for quotes and service planning
  • Payment information, for invoicing — this isn't stored permanently
  • Any messages or communications you send us

How we collect it

We collect information when you:

  • Contact us by phone, email, contact forms, or social media
  • Request a quote or book a service
  • Make a payment
  • Communicate with us before, during, or after a job

How we use it

We use your data to:

  • Deliver and manage window and gutter cleaning services
  • Respond to enquiries and provide quotes
  • Schedule and confirm appointments
  • Send invoices, receipts, or follow-ups
  • Meet our tax and regulatory obligations
  • Improve our services and customer experience

Sharing your data

We don't sell your data. Full stop.

We may share it with:

  • Trusted service providers — for example, payment processing or IT support
  • Our accountants, for invoicing and tax compliance
  • Legal authorities, if we're required to by law

Every third party we work with is required to handle your data securely and lawfully.

Storage & protection

We take reasonable security measures to protect your data, including encrypted storage, restricted access, and regular reviews. We only keep your data for as long as we need it — to deliver the service, meet legal obligations, or handle customer service.

Your rights

Under UK GDPR, you can:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your data
  • Object to or restrict how we process it
  • Withdraw consent at any time
  • Complain to the Information Commissioner's Office (ICO)

To use any of these rights, contact us at privacy@h2opro.uk.

Cookies

Our website may use cookies to improve functionality and understand how visitors use the site. You can manage or disable these through your browser settings.

Payments

We use GoCardless to process Direct Debit payments. You can read how GoCardless handles your data, including your right to object, at gocardless.com/legal/privacy.

Updates to this policy

We may update this policy from time to time. Any changes will be published on this page with a new effective date, so it's worth checking back occasionally.

Contact us

Questions about this policy or how we handle your data?

H2oPro
Email: privacy@h2opro.uk
Phone: 07459 790601

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